Frequently asked questions
Delivery, payment, warranty and visiting us. If your question isn't here, message us on WhatsApp — someone answers, usually within a few minutes.
Orders & Delivery
Do you deliver, and where?
Yes — we deliver anywhere in Lebanon. Orders are usually with you within 1–3 business days, and we'll message you on WhatsApp to confirm the details.
How much does delivery cost?
Delivery is a flat $5 anywhere in Lebanon — it's added as a separate line at checkout, so the price you see on the product is the price of the product.
How long does delivery take?
Usually 1–3 business days, depending on where you are and whether the item is in stock. It can take a little longer over holidays. We'll keep you updated on WhatsApp as your order moves.
How do I track my order?
We send you a WhatsApp message when your order is placed and again on every status change, right through to delivery. You can also see your orders any time under your account.
Payment
What payment methods do you accept?
Two: Cash on Delivery — you pay when the order reaches you — or Whish Money, sent to 03 191 730 before we ship. All prices are in USD and include tax (TTC).
Can I pay cash on delivery?
Yes. Cash on Delivery is our default — you pay the driver when the order arrives, nothing up front.
Returns & Warranty
What is your return and refund policy?
All sales are final, so we don't issue refunds. But if something arrives damaged or isn't what you ordered, tell us within 48 hours and we'll replace it at no cost. Exchanges are considered case by case within 7 days, if the item is unused and in its original packaging.
Do your products come with a warranty?
Yes — everything we sell carries the official manufacturer warranty. The length depends on the product and brand. If something fails within the warranty period, contact us and we'll handle the claim with the manufacturer for you.
Visiting Us
What are your opening hours?
Monday to Friday, 9:00 to 18:00. Saturday, 9:00 to 13:00. We're closed on Sunday.
Where is your store?
Gharios Center, Ground Floor, Furn el Chebbek, Beirut, Lebanon. Directions, a map and our hours are on the Visit Us page: https://shop.itworkslb.net/visit-us
How do I contact you?
WhatsApp or call +961 79 003 102 — that's the fastest. You can also email info@itworkslb.net, or come see us in Furn el Chebbek.
Do I need an appointment to visit?
No — walk in any time during opening hours. For a repair or a custom-build consultation, message us on WhatsApp first so we can have everything ready for you.
Is there parking at the store?
Street parking is available near the store. For a large order we can load curbside — just ask a staff member.
Can I collect my order from the store?
Yes, and it's free. Choose "Pick up in store" at checkout instead of delivery — no delivery fee — and collect at Gharios Center during opening hours. Please wait for our WhatsApp confirming your order is ready before coming to the store. For some items we may ask for a deposit to hold them for you. Bring your order number.
Can I test a product before buying?
Most peripherals, monitors and laptops can be demoed in the store. Some sealed items are display units only — ask us and we'll tell you which.
Services
Do you build PCs, and what does assembly cost?
We do, and assembly is free. Pick your parts with the PC builder at https://shop.itworkslb.net/build — it checks compatibility as you go — then choose "Build it for me" at the review step and we'll assemble it before delivery at no extra charge.
Still stuck?
Talk to a person — we're here Monday to Friday 9:00–18:00 and Saturday 9:00–13:00.